VICIdial
4.5
Description
VICIdial is a comprehensive, open-source call center solution designed for businesses of all sizes. It combines a robust predictive dialer with full-featured ACD (Automatic Call Distribution) capabilities, enabling efficient outbound and blend...
Videos (1)
Use Cases
Key Features
- Call Center Management
- Call Recording
- Reporting/Analytics
- Call Monitoring
- Automatic Call Distribution
- Call Logging
Made For
Industries
- Telemarketing
- Customer Service
- Sales
- Healthcare
- Financial Services
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
Pros
- Open-source and cost-effective
- Highly customizable and scalable
- Comprehensive feature set including predictive dialer, ACD, and multi-channel support
- Robust reporting and analytics capabilities
- Large and active community support
Cons
- Requires technical expertise for setup and maintenance
- User interface can be complex and dated
No reviews yet
Be the first to share your experience with this product
Current average rating is based on research conducted at Exafol