UJET
4.6
Description
UJET is a leading cloud contact center platform designed for businesses seeking to deliver exceptional customer support in the smartphone era. Offering seamless integration with CRM systems, UJET empowers agents with context-aware tools for vo...
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Use Cases
Key Features
- Call Center Management
- Call Recording
- Support Ticket Management
- Call Monitoring
- Reporting/Analytics
- Call Logging
Made For
Industries
- E-commerce
- Healthcare
- Financial Services
- Retail
- Technology
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Modern, cloud-native architecture for scalability and flexibility
- Strong CRM integration capabilities for unified customer data
- Focus on smartphone-era customer experience
- Robust security and compliance certifications (SOC2 Type II, HIPAA)
- Context-aware tools to empower agents and improve performance
Cons
- Potential complexity in initial setup and configuration
- Reliance on internet connectivity for full functionality
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Current average rating is based on research conducted at Exafol