Tidio
4.5
Description
Tidio is a comprehensive, cloud-based customer service platform designed to help businesses of all sizes deliver exceptional support and drive sales. Featuring live chat, a robust ticketing system, intelligent chatbot automation, and Lyro, its...
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Use Cases
Key Features
- Real-time Consumer-facing Chat
- Mobile App
- Transcripts/Chat History
- Chat/Messaging
- Customer Communication
- Real-Time Chat
Made For
Industries
- Ecommerce
- Software & Technology
- Retail
- Healthcare
- Financial Services
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Powerful AI-powered chatbot (Lyro) reduces agent workload
- Unified inbox for managing conversations across multiple channels
- Easy-to-use interface and intuitive chatbot builder (Flows)
Cons
- AI accuracy relies heavily on the quality of existing help content
- Advanced features may require a higher-tier subscription plan
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Current average rating is based on research conducted at Exafol