Question 1

What are the main features of SiteMinder?

Accepted Answer

SiteMinder offers a comprehensive suite of features including a Channel Manager for distributing inventory, a Hotel Booking Engine for direct bookings, Metasearch management to increase visibility, a Hotel Website Builder for creating a professional online presence, Hotel Payment Processing for secure transactions, Hotel Business Intelligence for data-driven decisions, a Mobile App for on-the-go management, and access to the Global Distribution System (GDS).

Question 2

How does SiteMinder's pricing work?

Accepted Answer

SiteMinder typically offers subscription-based pricing with various tiers based on the size of the property, the number of rooms, and the features required.  Pricing is often customized to meet the specific needs of each hotel.

Question 3

What kind of support does SiteMinder provide?

Accepted Answer

SiteMinder provides comprehensive support including 24/7 customer support via phone, email, and chat, extensive online documentation, training resources, and a dedicated account management team for larger clients.

Question 4

Is SiteMinder suitable for small, independent hotels?

Accepted Answer

Yes, SiteMinder is designed to be scalable and is suitable for hotels of all sizes, from small independent properties to large hotel chains.  They offer plans tailored to the needs and budgets of smaller hotels.

Question 5

How secure is the SiteMinder platform?

Accepted Answer

SiteMinder prioritizes security and employs industry-standard security protocols, including data encryption, regular security audits, and PCI DSS compliance to protect sensitive data.

Question 6

Can SiteMinder integrate with my existing Property Management System (PMS)?

Accepted Answer

Yes, SiteMinder offers integrations with a wide range of popular Property Management Systems (PMS) to ensure seamless data synchronization and efficient operations. A full list of integrations is available on their website.

Question 7

What reporting and analytics capabilities does SiteMinder offer?

Accepted Answer

SiteMinder's Business Intelligence tools provide detailed reporting and analytics on key performance indicators (KPIs) such as occupancy rates, revenue, booking channels, and guest demographics, enabling hotels to make data-driven decisions.

Question 8

Does SiteMinder help with marketing my hotel?

Accepted Answer

Yes, SiteMinder offers tools to enhance your hotel's marketing efforts, including a website builder, metasearch management to increase visibility on platforms like Google Hotel Ads, and integrations with marketing automation tools.

SiteMinder

Description

Videos (1)

Use Cases

Key Features

Made For

Industries

Customer Segments

Supported Platforms

Pros

Cons

No reviews yet

Frequently Asked Questions