Description
ServiceNow Problem Management is a robust IT solution designed to proactively identify, analyze, and resolve recurring IT issues. By correlating incidents, automating workflows, and providing real-time analytics, it minimizes service disruptio...
Use Cases
Key Features
- IT Reporting
- Task Management
- Incident Management
- Configuration Management
- Real-Time Monitoring
- Knowledge Management
Made For
Industries
- Financial Services
- Healthcare
- Retail
- Manufacturing
- Government
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Proactive problem resolution reduces recurring incidents and improves service availability
- Automated workflows streamline problem management processes and increase efficiency
- Real-time analytics provide valuable insights into problem trends and performance
Cons
- Implementation can be complex and require significant configuration
- Requires skilled personnel to effectively utilize all features and interpret data
LinkedIn
10000+ employees
@ServiceNow
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Current average rating is based on research conducted at Exafol