Scorebuddy
4.7
Description
Scorebuddy is a comprehensive quality management platform designed specifically for contact centers. It streamlines agent performance evaluation, analyzes customer interactions to identify areas for improvement, and helps boost CSAT and NPS sc...
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Use Cases
Key Features
- Computer Telephony Integration
- Call Center Management
- Corrective and Preventive Actions (CAPA)
- Call Monitoring
- Audit Management
- Surveys & Feedback
Made For
Industries
- Banking and Financial Services
- Healthcare
- Retail
- Telecommunications
- Insurance
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- All-in-one platform simplifies quality management processes
- Integrated learning and development features drive agent improvement
- Robust analytics provide actionable insights for optimization
Cons
- Potential complexity for smaller contact centers with basic needs
- Integration with less common CRM/helpdesk systems may be limited
LinkedIn
51-200 employees
@QualiTechSol
5K followers
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Current average rating is based on research conducted at Exafol