osTicket
4.3
Description
osTicket is a powerful, open-source customer support ticketing system designed to help businesses of all sizes manage and resolve customer inquiries efficiently. It provides a centralized platform for collecting, organizing, and prioritizing s...
Use Cases
Key Features
- Prioritization
- Issue Scheduling
- Customizable Fields
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Knowledge Management
Made For
Industries
- IT Services
- Software Development
- E-commerce
- Education
- Healthcare
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Cost-effective: Being open-source, osTicket eliminates licensing fees, making it an affordable solution for businesses of all sizes.
- Highly Customizable: The open-source nature allows for extensive customization to fit specific business needs and workflows.
- Scalable: osTicket can scale to handle increasing ticket volumes and support team sizes.
- Feature-rich: Offers a comprehensive set of features for ticket management, automation, and reporting.
Cons
- Requires Technical Expertise: Setting up and maintaining osTicket requires some technical knowledge and server administration skills.
- Limited Native Integrations: Compared to some commercial solutions, osTicket has fewer native integrations with other business tools.
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Current average rating is based on research conducted at Exafol