Freshservice
4.3
Description
Freshservice is a modern, cloud-based IT service management (ITSM) solution designed to help businesses of all sizes deliver exceptional IT support. Built on ITIL best practices, Freshservice simplifies help desk operations, automates workflow...
Videos (3)
Use Cases
Key Features
- Ticket Management
- Support Ticket Management
- Status Tracking
- Surveys & Feedback
- Third-Party Integrations
- Support Ticket Tracking
Made For
Industries
- Information Technology
- Healthcare
- Financial Services
- Retail
- Manufacturing
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Intuitive and user-friendly interface for easy adoption
- Comprehensive ITSM features covering all key service management processes
- Affordable pricing plans suitable for businesses of all sizes
- Strong integration capabilities with popular cloud services
- Robust reporting and analytics for data-driven decision-making
Cons
- Customization options, while extensive, can be complex for non-technical users
- Advanced features may require higher-tier subscription plans
LinkedIn
4000-5000 employees
@freshworks
100K-200K followers
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Current average rating is based on research conducted at Exafol