Freshcaller
4.1
Description
Freshdesk Contact Center (formerly Freshcaller) is a modern, cloud-based phone system designed to elevate customer support and sales interactions. It empowers businesses of all sizes to deploy a flexible and intelligent contact center without ...
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Use Cases
Key Features
- Call Recording
- Call Monitoring
- Reporting/Analytics
- Queue Management
- Call Routing
- Call Logging
Made For
Industries
- E-commerce
- Healthcare
- Financial Services
- Technology
- Retail
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Cloud-based: Eliminates hardware costs and simplifies deployment.
- Scalability: Easily adapts to changing business needs and call volumes.
- Integration Capabilities: Connects with popular CRM and helpdesk tools for a unified workflow.
Cons
- Reliance on Internet Connection: Performance is dependent on a stable internet connection.
- Potential Complexity: Advanced features may require some training and configuration.
LinkedIn
4000-10000 employees
@freshworks
100K-500K followers
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Current average rating is based on research conducted at Exafol