Drag
4.4
Description
Drag is a powerful workspace built directly within Gmail, designed to streamline team collaboration and improve customer support. It transforms your inbox into a shared inbox, enabling teams to manage customer communications, track tasks, and ...
Videos (6)
Use Cases
Key Features
- Support Ticket Management
- Inbox Management
- Workflow Management
- Response Management
- Chat/Messaging
- Email Monitoring
Made For
Industries
- E-commerce
- Software as a Service (SaaS)
- Professional Services
- Healthcare
- Real Estate
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Centralized communication within Gmail eliminates app switching
- Improved team collaboration and accountability through task assignment
- Enhanced customer support with features like collision detection and SLAs
Cons
- Reliance on Gmail as the primary interface may not suit all users
- Potential learning curve for users unfamiliar with shared inbox concepts
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Current average rating is based on research conducted at Exafol